If you have checked that box, then at the end of the installer, it will prompt you to install USB drivers which you should let it do as well.ģ) If your interface is plugged into a USB port, unplug it, leave it unplugged for 5 seconds then plug it back in.
HEX-USB, KEY-USB, KII-USB, Micro-CAN and HEX+CAN ( Legacy Interfaces): These require a USB driver to be installed so in the Choose Components portion of the installation, you should check the box for "Install USB Drivers for Legacy Interfaces".HEX-NET or HEX-V2 ( Current Interfaces): There's no need to install a USB driver so by default in the Choose Components portion of the installation, the box for "Install USB Drivers for Legacy Interfaces" is Unchecked.The updater in VCDS should accomplish the same thing but when in doubt, install a fresh copy.Ģ) Allow the installer to run through completely, agree to the terms, and unless you have some compelling reason to the contrary, allow it to install into its default location with the default installation options. Therefore, here are some things to try if "it doesn't work".ġ) Make sure you have downloaded Release 23.3 from our website and installed it onto your PC: The natural human inclination seems to be to blame the last thing that has changed but we have found explanations and resolutions for most of these cases. In the past, we have gotten some reports from customers of "stuff not working" after updating VCDS.
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